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General Product Support

Before Submitting Your Ticket Double Check:

  • Discussed the issue with your team to brainstorm
  • Attempted to troubleshoot the issue on your own/with your CS or PS
  • Checked the Knowledge Base for documentation or instructions related to your issue.
  • Followed any existing process or game plan for resolving the issue.

Please Attach:

  • A summary of everything you've already tried and the results of each step.
  • Any relevant screenshots, screen recordings, or error messages.
  • Reports, analytics, or performance data that relate to the issue.
  • Relevant links (website URLs, Duda editor links, Teamwork tasks, Google Business Profile, Search Console, etc.).
  • Supporting documents, spreadsheets, or files related to the request.
  • Names of anyone you've already worked with regarding this issue that has knowledge on it
  • Provide enough background so we can continue from where your team left off instead of restarting the investigation : )
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